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Frequently Asked Questions

Below you will find the collection of answers to questions that we get most frequently from users contacting our support team. Please check the respective category before making your own inquiry.

FAQ

Software updates


Does UFS Explorer offer free updates?

The purchased license enables you to download all subsequent updates to the software for 360 days without paying any additional fees.

How do I know that there are updates for my software?

Each time you start UFS Explorer, the program automatically checks whether the currently used version is up-to-date. If not, you will get a pop-up message with the release notes for the latest available version. You may also look for updates manually using Software Packages management utility installed along with the utility.

How can I update the utility?

Download the updated version from the download page of the corresponding software product and follow the steps of "fresh" software installation. There is no need to uninstall the previous version of the software.

Do I have to activate my license anew after I install an update?

No, repeated activation is not necessary, provided that the free updates period for your license is still in effect. If you have already entered the Registration Code in the previous version of the program, it will be transferred to the updated software automatically.

Can I renew the expired "Updates Period"?

After the end of the 360-days-period , you can renew it by paying an additional fee or remain with the last downloaded version of the software.

Can I switch back to the previous version once I make an update?

Yes, if the previous version of the software suits your requirements better, you may download its installation file from the "Changes log" section on the corresponding product page in the Software Store. After that, simply follow the installation steps. However, it is recommended to uninstall the updated version first to avoid any conflicts between them.